Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or place an order through https://koalaclothco.com (the “Site”).

1. Data controller

For the purposes of applicable data protection law, including the Brazilian General Data Protection Law (LGPD, Law No. 13.709/2018) and, where applicable, the EU and UK GDPR, the controller of your personal information is:

Clarte Contabilidade LTDA (trading as Clartebr / KoalaCloth)
Tax ID (CNPJ): 39.805.787/0001-02
Registered address: Av. Cel. Colares Moreira, 3 - Sala 710, Jardim Renascença, São Luís - MA, 65075-441, Brazil
Website: https://koalaclothco.com
Email: support@koalaclothco.com
Phone: +55 11 93385-7639

2. Information we collect

  • Information you give us: name, billing and shipping address, email address, phone number and order details.
  • Payment information: processed directly by our payment providers. We do not store full card numbers on our systems.
  • Information collected automatically: IP address, device and browser type, pages viewed, referring URL and similar analytics data collected through cookies and comparable technologies.
  • Customer service records: the content of emails and messages you send us.

3. Why we use your information and on what legal basis

  • To process, fulfil and deliver your order — performance of our contract with you.
  • To provide customer support and handle returns — performance of contract.
  • To detect and prevent fraud and keep the Site secure — our legitimate interest.
  • To comply with tax, accounting and other legal obligations — legal obligation.
  • To send marketing communications and show relevant advertising — your consent, which you may withdraw at any time.

4. Who we share it with

We share personal information only as needed with: our e-commerce platform (Shopify Inc.), payment processors, shipping carriers and fulfilment partners, email and analytics providers, and advertising partners where you have consented. We also disclose information where required by law or to protect our legal rights. We do not sell your personal information for money.

5. International transfers

Because we operate internationally, your information may be processed in countries other than your own, including Brazil, the United States and countries in the European Union. Where we transfer personal data out of the EEA, the UK or Brazil, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. How long we keep it

We keep order and transaction records for as long as required by applicable tax and accounting law, and other personal information for as long as necessary for the purposes described above. Marketing data is deleted when you withdraw consent.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict its processing, to withdraw consent, and to lodge a complaint with a supervisory authority (in Brazil, the ANPD). Residents of certain U.S. states may opt out of targeted advertising — see our Your Privacy Choices page.

To exercise any right, email support@koalaclothco.com or write to us at the address above. We will respond within the period required by applicable law.

8. Cookies

We use cookies that are strictly necessary for the Site to work, together with analytics and advertising cookies. You can control non-essential cookies through your browser settings or, where shown, through the cookie banner on the Site. We honour the Global Privacy Control (GPC) signal.

9. Children

The Site is not directed at children and we do not knowingly collect personal information from anyone under 18.

10. Changes

We may update this Privacy Policy. The current version is always available on the Site.

11. Contact

Questions about this policy: support@koalaclothco.com · +55 11 93385-7639

Last updated: 30 September 2026