Contact Us
Our support team is here to help with orders, products, returns and business enquiries.
Customer support
Email: support@koalaclothco.com — we reply within 1–2 business days.
Phone: +55 11 93385-7639
Support hours: Monday to Friday, 9:00–18:00 (BRT, UTC−3).
Before you write — the quick answers
- Where is my order? Track it on our Track Your Order page with your order number and email.
- Shipping times and costs: see our Shipping Policy.
- Returns and refunds: 60-day guarantee — see Returns & Refund Policy.
- How to use or care for your KoalaCloth: How to use and How to care.
- Everything else: our FAQ answers the most common questions.
Business enquiries
Wholesale & corporate · Partner program · Jobs & career
Company details
Clarte Contabilidade LTDA (trading as Clartebr / KoalaCloth)
Tax ID (CNPJ): 39.805.787/0001-02
Registered address: Av. Cel. Colares Moreira, 3 — Sala 710, Jardim Renascença, São Luís — MA, 65075-441, Brazil
Send us a message
Use the form below and we’ll get back to you by email.